Hospitality Specialist

Position Overview

We are looking for a qualified and responsible Hospitality Specialist to manage all transactions with our customers efficiently and accurately. A good job candidate is a person who is willing to learn their way around our register and can easily operate it. Their main responsibilities include taking orders and accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.

• Schedule flexibility
• Competitive pay
• Fun place to work
• Meal benefits
• Employee Referral Program - it pays to have friends!
• Clear path for growth and career advancement

• Greeting customers when entering and leaving the premises
• Managing transactions using our register system and making sure pricing is accurate
• Accepting payments in cash, credit or check, providing change and receipts
• Entering orders and ensuring pricing and quantities are accurate
• Requesting Customer Service Surveys from guests
• Processing returns and refunds, and resolving customer complaints to take care of our guests
• Bagging purchased goods
• Upselling and cross-selling products when appropriate

• Must be enthusiastic and friendly
• Must be guest focused - have the desire to help and serve others
• Must be willing to learn and grow
• Experience with POS systems and registers is preferred but not required
• Good math skills
• Excellent communication skills
• Must have the ability to effectively resolve guest complaints while maintaining your composure