Customer Success Key Account Specialist

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on-site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

Learn more about our company story here:

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving.

Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development.

Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://(Use the "Apply for this Job" box below)./

The Customer Success Key Account Specialist is responsible for delivering operational excellence and an exceptional customer experience across Jaipur Living's portfolio. This role serves as the primary operational owner for assigned accounts, ensuring seamless execution of order management, fulfillment coordination, routing compliance, returns processing, and customer support activities.

The ideal candidate combines strong customer relationship management skills with operational expertise, demonstrating the ability to manage complex account requirements, navigate cross-functional partnerships, and drive timely resolution of customer issues. Success in this role requires exceptional attention to detail, proactive communication, sound judgment, and a commitment to continuous improvement.

• Serve as the primary point of contact for assigned customers, delivering professional, timely, and solution-oriented support.
• Build and maintain strong customer relationships through proactive communication, accountability, and consistent follow-through.
• Manage customer inquiries, order issues, claims, returns, routing requests, and service concerns from intake through resolution.
• Provide customers with accurate information regarding order status, inventory availability, shipping timelines, and account-specific requirements.
• Ensure all customer interactions align with Jaipur Living's commitment to service excellence and customer success.
• Anticipate customer needs and proactively identify opportunities to improve the customer experience.

• Own the day-to-day operational execution of assigned, ensuring adherence to customer requirements and internal service standards.
• Coordinate order fulfillment activities, routing compliance, shipping execution, and issue resolution to support on-time delivery and customer satisfaction.
• Monitor open orders, backorders, returns, claims, and aging issues to ensure timely action and…