Customer Success Specialist

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

We are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer’s experience in this ever‑evolving industry. Our client base consists of many different distributors from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills.

• Manage the customer experience for an assigned sales territory, including handling inbound calls, emails, and live chats.
• Serve as a brand ambassador and knowledge resource for company values, products, policies, and procedures.
• Deliver positive customer interactions by addressing inquiries and resolving requests in a timely and accurate manner.
• Partner cross‑functionally with Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues.
• Utilize internal operating systems to manage open orders and ensure timely release to the Distribution Center for shipping.
• Communicate clearly and efficiently with customers and internal teams to ensure a seamless order experience.

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on‑site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

• 2-4 years of B2B/corporate customer service experience
• Exceptional time management, organizational, multi‑tasking, and follow‑up skills
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships
• Strong problem‑solving skills with the ability to handle complex customer inquiries independently
• Experience with Microsoft Office (specifically Outlook, Word, and Excel)
• Proficiency in navigating and utilizing ERP systems and cloud‑based business solutions
• Hands‑on experience using Salesforce or a similar CRM platform is preferred but not required
• Call‑center experience is a plus!

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre‑employment, post‑injury, post‑accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.