Massage Therapist

Description

The Spa at Holbrook Massage Therapist performs various massage techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of massages like Swedish and deep tissue, assessing client needs, adhering to spa protocols and sanitation standards, recommending spa products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience.

They also manage administrative tasks such as updating client profiles and maintaining inventory.

Represents the know-how, attention to detail and elegance of The Spa vides a five-star, luxury wellness experience aligned with Holbrook’s philosophy of Luxury, Hospitality, and Wonder.

• Luxury Experience and Environment
• Ensure lighting, music, scent, and temperature are curated for sensory harmony.
• Deliver each service with warmth, grace, and seamless flow.
• Conclude each service or treatment with a personalized recommendation for recovery or next appointment.
• Client Consultation
• Conduct thorough client consultations to understand individual health histories, preferences, and any specific concerns or conditions.
• Tailor spa treatments, especially massages, based on the client’s needs and preferences.
• Massage and Body Treatments
• Perform a variety of massage techniques, such as Swedish, deep tissue, hot stone, or aromatherapy massages.
• Administer specialized body treatments, including scrubs, wraps, and hydrotherapy.
• Technical Proficiency
• Demonstrate technical proficiency in various massage modalities, staying updated on industry trends and innovations.
• Utilize knowledge of anatomy and physiology to address specific client concerns.
• Health, Safety, and Sanitation
• Adheres to OSHA, ADA, and Georgia Board of Massage Therapy standards.
• Maintains sanitation and cleanliness protocols that ensure visible safety and client confidence.
• Immediately reports any adverse reaction, injury, or incident per Holbrook Safety Policy.
• Maintains confidentiality of client information in accordance with HIPAA.
• Maintaining Treatment Rooms
• Ensure treatment rooms are clean, well-stocked, and prepared for each client.
• Create a tranquil and comfortable environment conducive to relaxation.
• Product Knowledge
• Stay informed about spa products, including oils, lotions, and aromatherapy options.
• Educate clients on the benefits of different products and recommend home care routines.
• Client Education
• Provide clients with information on post-treatment care, including hydration, stretching, and self-care practices.
• Offer advice on lifestyle changes that may enhance the benefits of spa treatments.
• Make recommendations of Club and Spa Memberships
• Health and Safety Compliance
• Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.
• Maintain a hygienic and safe environment for both clients and staff.
• Client Education and Recommending Add-ons and Upgrades
• Make recommendations of additional spa services or retail products based on the client’s needs and preferences.
• Contribute to the achievement of sales targets through effective communication and product knowledge.
• Continuing Education
• Pursue continuing education opportunities to enhance skills and stay informed about new massage techniques and therapies.
• Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards.
• Attend workshops, training sessions, and industry conferences.
• Client Relationship Management
• Build and maintain positive relationships with clients, fostering a sense of trust and comfort.
• Solicit and respond to client feedback to ensure continuous…