Business Solutions Clerical

Overview

Job Summary Under direct supervision, the Business Solutions Payment Clerical I operates independently to support the organization's objectives and mission. The Business Solutions Payment Clerical I will demonstrate effective communication skills, collaborate seamlessly with both internal and external contacts, adhere to deadlines, exhibit strong organizational and time management abilities, and maintain a sense of autonomy when engaging in projects and responsibilities.

Job Summary Under direct supervision, the Business Solutions Payment Clerical I operates independently to support the organization's objectives and mission. The Business Solutions Payment Clerical I will demonstrate effective communication skills, collaborate seamlessly with both internal and external contacts, adhere to deadlines, exhibit strong organizational and time management abilities, and maintain a sense of autonomy when engaging in projects and responsibilities.

• Scope of the Role
  The core duties of this position include the meticulous application of payments to group accounts, ensuring the prompt and accurate allocation of payments to associates and retention of benefits to members of group accounts. As breadth of knowledge increases with experience, the Business Solutions Payment Clerical I may become eligible to transition to the next level of Business Solutions Payment Clerical II.

• Performance Outcomes
• Payment Management
  • Record and manage group payments received from CM Client in SystemI
  • Redirect payments with discrepancies in CM Client to the appropriate basket for resolution
  • Examine return checks received from accounting, scanning them into CM Client
  • Enter and manage Backout/Apply and Suspense Form details from CM Client into SystemI
  • Handle the processing of Government Allotments from OnDemand, accurately incorporating them into SystemI
  • Input and manage Group Remittance Payments from CM Client into SystemI

• Administrative and Support
• Support the Reconciliation team by assisting in the comparison of unbalanced payments as necessary
• Print the daily direct deposit report provided by accounting, determine the relevant group, categorize them as balanced, unbalanced, or national, and forward the reports to the Document Support Team for scanning
• Other duties as assigned by leadership

• 0-1+ years prior experience working in customer service
• High School Degree Required
• Knowledgeable in Word, Excel, and Power Point
• Good typing and 10-key skills, Required
• Good written and verbal communication
• Good phone and presentation skills
• Effectively interact with users, peers, managers, and vendors
• Requires an ability to handle multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality.
• Requires an individual with a positive professional attitude who can work as a part of a team or individually.
• Requires the ability to work under pressure and quickly adapt to change
• Requires a self-starter with a high level of initiative and problem-solving mindset.

• FLSA Status
  This is a non-exempt position.

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear.

Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position.

Location: Ada

Department 9346 Business Solutions-Member Services

Time Type Full time

Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.

We prohibit…