Records Management Specialist

We are currently looking for a Full Time Records Management Specialist to join our Citizenship team located at the Chickasaw Nation Tribal Government working .

Summary:
Responsible for creating electronic files for clients and accurately entering applicants' data into the tribal enrollment database.

Responsibilities:

* Responsible for preparation of CDIB/citizenship applications for processing, which includes the copying/scanning of appropriate documents

* Responsible for scanning all CDIB/citizenship applications and various other documents (received via mail, email and fax) into the tribal enrollment database in a timely manner

* Responsible for entering citizen information into the tribal enrollment database while paying close attention to details and accuracy

* Determines whether an application is considered complete and routes to the appropriate party for processing

* Responsible for routing appropriate paperwork or correspondence received to the appropriate personnel for processing

* Assists with email correspondence that does not require management attention

* Responsible for processing Verification of Indian Preference (VIP) Forms, Eagle Feather Forms, Tribal Enrollment Eligibility Forms, and various Educational Grant applications

* Responsible for filling in at the front office as needed

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Performs all other duties as assigned

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Maintaining a high level of confidentiality and using discretion and discernment

* Must be detail-oriented

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Ability to proofread for spelling, grammar, and formatting errors and make appropriate modifications

* Establishes professional working relationships as appropriate

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

* Interpersonal skills to motivate, investigate, inspire

* Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)

Skills:
Essential:

* Possess strong skills in modern office procedure and business etiquette

* Basic Computer skills

* Printers and scanners

* Excellent Phone Skills

* Accurate typing and/or data entry skills

Experience:
Essential:

* 2 years directly related experience

Education:
Essential:

* High School, GED or Equivalent

Nonessential:

* Bachelors Degree in directly related field

Essential:

* Required:

At least 4 years of experience in working in a tribal government environment.

Required:

At least 3 years of experience in CDIB, enrollment processing, or equivalent specialized experience.

Required:

At least 2 years of demonstrated exceptional customer service.

Credentials:
Essential:

* Standard Driver's License

* Pass general background check

Working Conditions:
Essential:

* Works in an office setting

* Pass pre-employment drug test