Shared Services Enrollment and Onboarding Specialist

Under moderate supervision, the Business Solutions Shared Services Enrollment and Onboarding Specialist I manages the initial relationship and onboarding of new employee benefit group accounts utilizing electronic enrollment process. The Business Solutions Shared Services Enrollment and Onboarding Specialist I is a goal-oriented individual that strives to meet deadlines. This position works with the shared services and account management teams to provide support to our electronic groups.

• Complete tactile tasks and assigned work duties that help drive the success of the organization.
• Demonstrate strong teamwork and collaboration with both internal and external stakeholders, ensuring timely project completion and meeting deadlines.
• Exhibit reliability, accountability, high level of organization and time management skills.
• Employ customer-focused approach and effective problem‑solving abilities to support a seamless onboarding experience.
• May become eligible to transition to the next level of Business Solutions Shared Services Enrollment and Onboarding Specialist II as breadth of knowledge increases.

• Pull and convert electronic files
• Load electronic files
• Clear file confirmation
• Correct file errors
• Identify and correct specific file problems
• Answer incoming calls and emails
• Initiate outgoing calls and emails
• Schedule and manage conference calls
• Maintain timely communication and outstanding customer service
• Other duties as assigned by leadership

• Ensure appropriate and accurate system and contractual set‑up
• Review and maintain Legal Shield Group Accounts with Electronic Enrollment
• Develop onboarding schedules and timelines
• Schedule and facilitate meetings with client and other stakeholders
• Provide frequent status and progress reports electronically and verbally
• Review enrollment, payment history, and billing invoices to provide support to Legal Shield groups, Associates, and group members
• Review client account at various stages to ensure the client stays on track
• Handle inquiries received by phone, fax, electronically, or mail
• Prioritize sensitive group accounts
• Communicate effectively to internal stakeholders
• Ensure a smooth transition to the appropriate Account Management team

• Knowledgeable in Word, Excel, and Power Point
• 0‑1+ years prior experience working in customer service
• Good typing and 10‑key skills required
• Excellent listening, negotiation, and presentation abilities
• Strong written and verbal communication
• Good phone and presentation skills
• Effectively interact with users, peers, managers, and vendors
• Ability to prioritize multiple deadlines, provide detail‑oriented, analytical, and organized approach to daily duties and relationship building with high degree of confidentiality
• Self‑motivated and able to thrive in a results‑driven environment
• Positive professional attitude, able to work as part of a team or individually
• Ability to work under pressure and quickly adapt to change
• Self‑starter with high level of initiative and problem‑solving mindset

This is a non‑exempt position.

The work environment characteristics and physical demands described here are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear.

Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business…