Clinical Support Specialist

Posted 4 days ago | Apply before July 9, 2026

Summary: Serves as the first point of contact and administers the registration process and obtains all required patient information.

• Obtains accurate patient information and updates patient charts as needed
• Advises patient of any documentation that will be needed at time of check in
• Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
• Schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders
• Provide crisis intervention and referral information for incoming phone calls
• Interviews and determines eligibility of individuals seeking services according to Chickasaw Nation registration and eligibility guidelines
• Verifies Sooner Care eligibility for clients who do not have insurance, as applicable
• Determines which PMAS scheduling system to use based on eligibility and/or clinic location
• Maintains multiple PMAS calendars for providers with attention to detail
• Utilizes Onbase and Vista Imaging software to complete required scanning of documents and indexes appropriately
• Responds timely to and works collaboratively with other staff such as resource management, operational support, department of health, etc., to effectively resolve billing and registration issues and concerns
• Assists in the process of release of information requests to Health Information Management (CNMC EHR) and Operational Support (DFS EHR)
• Ensures timely reporting of key clinic statistics to line of support
• Compiles clinic information and data into a word processing or spreadsheet in adherence to program reporting standards
• Creates and manages patient charts
• Prints demographic forms and labels needed prior to clinical appointments while maintaining confidentiality of clients’ information per HIPAA guidelines
• Answers and directs all clinic phone calls, following all reasonable safeguards for ensuring confidentiality, determines purpose of callers and takes messages as necessary for clinic providers and staff
• Administers quality assurance surveys to ensure client satisfaction with the program
• Assists clinic management and as needed division psychologist with general clerical duties to include, but not limited to: mailings, faxing, copying, organizing, maintaining and distributing files and project data reports
• Provides coverage for other clinic support positions during breaks, lunch or absences as assigned
• Maintains office supplies, forms and equipment in levels sufficient for optimal office functions
• Assists in maintaining a friendly, clean, safe and neat work environment
• Supports and promotes a service environment for individuals in need of physical health care, behavioral health and/or co-occurring services that are recovery focused, welcoming and attentive to the needs of individuals who may have experienced trauma in their lives
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Essential:

• Ability to communicate effectively (via email, on the phone, and etc.
• Ability to establish and maintain effective working relationships with those contacted in the course of work (e.g. Tribal officials, employees, and the public)
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to handle difficult customers and…