Training & CCaaS Operations Manager
Job in
Ada, Pontotoc County, Oklahoma, 74821, USA
Listed on 2026-06-18
Listing for:
PPLSI
Apprenticeship/Internship
position Listed on 2026-06-18
Job specializations:
-
Management
Operations Manager, Business Management, Program / Project Manager
Job Description & How to Apply Below
PPLSI is seeking a Business Solutions Department Manager in Ada, Oklahoma, responsible for driving operational effectiveness through training, workforce technology, and performance insights. This key role collaborates with senior leadership and frontline managers to foster a culture of accountability and continuous improvement while overseeing team capabilities and ensuring alignment between training and operational goals.
The ideal candidate possesses a Bachelor’s degree and has over 2 years of leadership experience in contact center operations or training. They will manage the CCaaS platform, develop training programs, and deliver insights to support data-driven decision-making.
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