Operating Partner

Job Title:

WB Operating Partner Classification:
Exempt Supervisor:
Area Operations Coach Managerially Responsible For:
Assistant Managers, Shift Leads, Team Members

Position Overview (Role):

The Operating Partner at Whataburger-Vibe Restaurants is responsible for directing and developing a strong team to achieve operational excellence in their restaurant. They report to the Area Coach and lead all aspects of the "Family Member" experience, including talent management, recruitment, training, and promotions. They also inspire the team to succeed, create action plans based on performance and financial goals, and ensure the restaurant is always clean, safe, and "ready for business".

Essential Job Functions:

Leadership & Team Development Leads by example and reinforces team behaviors consistent with the company's values

Inspires and celebrates the team Provides leadership and mentoring, aligning the team around a common vision, and holding themselves and others accountable

Facilitates discussions to ensure clear expectations and address underperforming areas

Exercises independent judgment in daily operations to ensure efficient performance

Identifies team members with potential for career progression

Evaluates progress and provides daily feedback to the management team and team members

Operational Excellence & Customer Experience Trains and coaches Team Leaders and Managers to lead shifts and serve a quality experience to guests

Teaches managers how to work as a High Performing Team using operational tools

Monitors food safety practices to ensure all health and safety standards are met Coaches managers and team leaders on floor management and shift success

Instills a customer-service mindset and reinforces the brand by engaging with customers and creating a welcoming environment

Works with managers and the Area Operations Coach to execute operational plans using reporting, customer, and labor metrics

Hiring & Financial Management Leads recruiting, interviewing, and hiring to maintain appropriate staffing levels for high-performing teams

Develops budgets, expense plans, and sales goals

Manages profit and loss and oversees financial tasks like cash reporting and managing labor and food expenses

Accountabilities:

The Operating Partner is accountable for the in-restaurant Family Member experience and holds themselves and others accountable. They also create action plans based on performance data and financial goals.

Responsibilities:

Lead by example to reinforce team behaviors consistent with Whataburger-Vibe Restaurants Values Provide leadership and mentoring to Family Members Facilitate discussions among Family Members and Managers Exercise a high level of independent judgment and discretion in managing daily restaurant operations

Train and coach Team Leaders and Managers Lead recruiting, interviewing, and hiring

Monitor food safety practices

Develop the budget, expense plans, and sales goals

Manage profit and loss

Qualifications/Requirements:

Age:
Must be at least 18 years of age

Education & Experience:

High school diploma/GED or equivalent work experience preferred3-5 years of experience in the restaurant industry preferred

Previous experience in a restaurant leadership position preferred

Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint) preferred

Job Specifications:

Food Safety Certification (may vary based on city, county, and state requirements)
Food Handler’s Certification Strong general knowledge of the organization and its function

Financial Accountability – Skills necessary to manage and control food costs, labor costs and expenses so that financial goals are met Strong Organizational Skills Teamwork – Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Strong Leadership Skills – Serves as a role model for employees through teamwork support, attention to detail, quality control and interactions with Members, guests and team Members Experience in supervising and training staff, including safety training

Ability to prioritize and organize work assignments, delegate work Strong oral and written communication skills

Identifies and solves…