Psychiatric Care Case Manager

Description

We are currently looking for a Full Time Psychiatric Care Case Manager to join our Psychiatry Clinic team located at the Chickasaw Nation Medical Center.

• Participates in hospital, departmental, and CNDH performance improvement activities to measure, assess and improve the quality of care delivered to patients
• Participates in pre-visit planning by reviewing upcoming schedules and care gap data to support timely completion of screenings and tests, including assisting with preparatory activities such as requesting records or initiating orders as appropriate, in collaboration with providers.
• Plans patient care to meet set standards for quality
• Provides routine patient care by utilizing and documenting the nursing process including teaching patients and their families
• Provides clinical and operational support for patient care coordination and clinical workflows, including but not limited to triage processes, medication management support, referral coordination, and follow-up care, in accordance with organizational policies and procedures
• Practices in accordance with and adhering to regulations such as the Nurse Practice Act, CNDH policies and procedures, and regulatory agencies
• Collaborates with the providers to provide patient and/or family education designed to meet the age specific needs of the patient population served
• Provides safe nursing interventions ensuring that it is appropriate to patients’ needs, age and condition
• Maintains and promotes professionalism and is courteous to patients, staff and visitors
• Participates in the orientation and onboarding of new staff and supports clinical education by facilitating shadowing experiences for nursing and other clinical students
• Exhibits prompt arrival to duty station as well as follows employee code book for time and attendance
• Collaborates with inpatient case management as needed to support discharge planning, care coordination, and follow-up, depending on patient needs and clinic workflows
• Provides case management services for all patients, including those with complex or special healthcare needs, collaborating with internal and external providers to coordinate care and support effective transitions throughout the healthcare system
• Provides direct nursing care backup as the team's needs dictate
• Assists in supporting increased access to patients
• Assists with management duties of the clinic as delegated by the clinic manager and/or assistant manager in their absence, to include supervision of agency and contract staff
• Contributes to the team in a positive way that promotes professionalism and collaboration between department
• Participates in the review of monthly performance measures and work collaboratively with the care team to identify trends, challenges, and improvement opportunities
• Participates in patient panel management activities by ensuring patient assignment information is current in the medical record and collaborating with clinic leadership on panel optimization efforts
• Documents patient encounters and related activities, such as observations, phone communications, direct care, and nursing interventions, in accordance with facility policies and procedures
• Functions as a member of the interdisciplinary healthcare team, leading coordinated collaboration with multidisciplinary specialties and integrated services to deliver comprehensive, patient- and family-centered care
• Assumes additional responsibilities as needed while proactively identifying opportunities to improve processes and support organizational success
• Maintains confidentiality, security, and integrity of data and information
• Participates in meetings to ensure effective communication with staff, peers, supervisors and management
• Provides and advocates age and culturally appropriate, holistic patient care based upon facility mission statements and as outlined in policies and procedures
• Recognizes and anticipates common changes in the physical, biopsychosocial and health needs of patients experiencing urgent, emergent or non-emergent conditions
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or…