Retail Zone Team Leader

Position Overview

The Zone Team Leader (ZTL) is responsible for guiding and directing the successful operation of a specific zone on the retail sales floor. The ZTL oversees a team passionate about merchandising and selling merchandise, ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

• Execute established procedures for the assigned store zone, covering merchandising activities such as power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Maintain store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs to meet operational expectations.
• Oversee the Door to Floor process to ensure merchandise is planned for and received properly, and that the sales floor is stocked with merchandise in a timely manner.
• Provide supervisory responsibility for associates operating within the assigned zone.
• Ensure all Associates receive daily tasks and are productive.
• Ensure customer service standards meet company expectations.
• Schedule and staff for effective unloading/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure follow‑up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

• High School diploma or equivalent required
• Minimum of two years’ retail experience in a supervisory role within a mid‑size to large retail or service‑oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods.
• Bend and twist frequently.
• Grip, reach, and pinch with arms and hands frequently.
• Squat, kneel, balance, and climb occasionally.
• Work in a constant state of alertness and safe manner.
• Operate a motor vehicle and hold a valid state‑issued license.

• Medical, Dental, Vision, and Rx coverage begins after 90 days of employment.
• 401(k) with generous company match and immediate vesting.
• Strong career growth & talent development culture.
• 20% discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, veteran’s status, disability, or any other legally protected status.