Senior Desktop Support

Job Summary:

Our client is seeking a Technical Support Analyst, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades, or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email, and personnel requests for technical support.

Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.

Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Skills:

2+ years of system administration experience, database, or network administration.

Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, SharePoint, SQL Server, IIS, DFS etc.) and administrative applications.

General working knowledge of applications such as:
Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus.

Knowledge of systems and networking software, hardware and networking protocols.

The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.

Ability to work well with people from many different disciplines with varying degrees of technical experience.