Branch Manager​/Area Manager

If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic branch team member.

This position's home branch will be our Merrill Road branch.

Then please take a look at the job description below.

Actively participate in and foster the Bank’s Culture of excellence while supporting the Bank’s strategic initiatives.

The Branch Manager/Area Manager is responsible for leading the daily operations, customer experience, team engagement, and overall performance of an assigned home branch while also providing leadership, coaching, sales execution, and operational oversight for three to four additional branches. This dual-role position balances direct branch leadership with market leadership by developing Branch Managers and their teams, driving consistent execution of retail strategies, strengthening community relationships, delivering exceptional customer experiences, and ensuring operational excellence and regulatory compliance across all assigned locations.

Consistently and effectively manage behavior within the Bank’s established customer service standards and core values while adhering to all established Bank Policy and procedures.

• Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes
• Adhere to all bank policies and procedures

• Directly lead and manage the assigned home branch while coaching and developing Branch Managers across the assigned market.
• Conduct regular branch visits, one-on-one coaching sessions, and performance reviews.
• Build leadership capability through succession planning, talent development, and continuous feedback.
• Promote accountability, collaboration, employee engagement, and a high-performance culture.

• Ensure the assigned branch and all market branches consistently deliver exceptional customer experience.
• Resolve complex and escalated customer concerns.
• Strengthen relationships through collaboration with Treasury Management, Mortgage, Investments, and Commercial Lending.

• Drive deposit growth, relationship expansion, and business development within the home branch and assigned market.
• Develop branch and market action plans to increase market share and customer retention.
• Represent the Bank in the community and cultivate referral opportunities.

• Oversee operational excellence, regulatory compliance, internal controls, fraud prevention, and audit readiness within the home branch and assigned branches.
• Balance customer experience with sound risk management.
• Support implementation of new technology, operational improvements, and strategic initiatives.

• Monitor profitability, staffing, productivity, and performance metrics for the assigned branch and market.
• Develop action plans and hold leaders accountable for achieving goals.
• Recommend staffing and resource allocation based on business needs.

• Execute retail strategies established by executive leadership.
• Champion digital banking adoption and ensure Branch Managers effectively coach their teams.
• Lead organizational change initiatives while maintaining employee engagement.

Perform additional duties as requested

Must possess:

• the ability to read, write and speak fluently in the English language
• strong customer service skills with both internal and external customers
• excellent verbal and written communication skills
• general math skills: adding, subtracting, multiplying and dividing
• ability to work a flexible schedule and travel to other locations as needed
• handle conflict resolutions in a professional manner
• excellent leadership, coaching, communication, presentation, and relationship-building skills.

• strong analytical, organizational, and decision-making abilities.
• demonstrated ability to successfully manage a retail branch while leading multiple branch leaders.
• Strong knowledge of retail…