Returns Supervisor

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change… and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Returns Supervisor (Internally known as Captain, OEM Parts Wranglers), you will focus on processing incoming shipments and will document and inspect each part to make sure it meets Parts Town quality standards before receiving the part into our system. You will supervise a team responsible for processing customer returns and warranty returns for GFC CHI. In addition, your team will include Inbound quality specialist responsible for WIP management, Salesforce case resolution, overall Inbound quality initiatives and reporting to maximize productivity ensuring that all Inventory is unloaded and received correctly.

A Typical Day

• Coaching and developing team members, planning daily activities, making on-the-floor decisions to eliminate operational constraints and bottlenecks
• You will utilize and train team members on multiple systems (High Jump, Salesforce, ERP(SAP)), Safe operating procedures and powered/non-powered material handling equipment.
• You will supervise a team that is unpacking and examining all incoming genuine OEM parts, verifying parts match packing list and purchase order
• You’ll provide accurate data to identify unique issues and changes and create reports to improve workflow
• You will work with internal teams to resolve Return discrepancies and Salesforce cases based on established SLAs
• You will work with internal teams to process Warranty scrap/shipments in a timely manner.

• You will be able to operate and improve operations across the entire campus
• You are the “go-to” team member who consistently exceeds productivity metrics
• You are data driven and rely on your analytic skills to problem solve and think “outside the box”
• You possess the ability to lead teams, develop people, and are able to work well under pressure
• You have the ability to move around for long periods of time, and lift 50 lbs unassisted
• You can work Monday – Friday 6:00am - 4:00pm and are available Saturdays as needed

Our Fulfillment Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Fulfillment Center is a very team-oriented atmosphere and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $62,320.50 – $76,169.50 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company.

In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.