Product Support Sales Manager

Working Hours/Days

M-F, Weekend as Needed to Complete Assigned Duties

The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for Power Systems customers across the assigned territory. This position provides leadership to inside and outside sales teams while driving profitable growth, customer satisfaction, and long-term service business development.

This leader will collaborate closely with service operations, technical staff, and parts teams to deliver responsive aftermarket solutions and strengthen customer relationships. The role requires strong commercial leadership, strategic thinking, technical and operational understanding of power systems service operations, and the ability to lead teams in a fast-paced environment.

• Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
• Develop and communicate territory sales coverage and account management plans
• Identify new business opportunities and expand customer relationships within key markets
• Provide technical sales leadership related to engine, generator, and power systems aftermarket service solutions
• Support teams and customers in evaluating repair strategies, maintenance programs, and lifecycle equipment support options
• Promote the value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
• Manage strategic customer accounts and support resolution of escalated customer concerns
• Collaborate with regional leadership to develop pricing strategies, sales initiatives, and market growth plans

• Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and related support staff
• Establish performance expectations and promote accountability throughout the team
• Support employee development through coaching, mentoring, and training
• Participate in recruiting, hiring, onboarding, and talent development activities
• Foster a culture focused on customer service, teamwork, communication, and continuous improvement

• Develop and support annual budgets, forecasts, and business plans
• Monitor departmental performance against revenue, profitability, and operational goals
• Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
• Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
• Support New Product Introduction (NPI) initiatives and aftermarket support planning

• Strong leadership and team development capabilities
• Excellent communication and relationship-building skills
• Ability to lead discussions involving technical service solutions, equipment applications, and customer support strategies
• Strategic thinking and business acumen
• Customer-focused problem-solving abilities
• Effective decision-making and organizational skills
• Ability to manage multiple priorities in a dynamic environment
• Collaborative leadership across departments and functions

• Bachelor's degree in Business, Marketing, Engineering, or a related field preferred

• 5+ years of sales or aftermarket business development experience with demonstrated success growing customer relationships and achieving business objectives
• 3+ years of leadership or supervisory experience managing teams and driving performance
• Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
• Caterpillar industry experience preferred

• Strong working knowledge of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations strongly preferred
• Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities preferred
• Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
• Ability to communicate effectively with both technical and non-technical stakeholders
• Familiarity with service quoting, maintenance agreements, and aftermarket support operations
• Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off:
  Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits:
  Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $90,000 - $120,000 annually

This position works in an office environment. May on a continuous basis walk, bend and lift up to 25 lbs. May on occasion need to go into the shop or warehouse and will be required…