Customer Support Specialist

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Customer Support Specialist ( i nternally known a s the Support Squad ) will work closely assisting our Part Experts with many i ssues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts. If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support , we want to talk to you !

• Create and u pdate survey and escalation cases for our web portals
• Sort the c ustomer s ervice e mail q ueue
• Manage the Customer Support team email inbox to merg e accounts, creat e import lists, creat e UPS labels, updat e account information, register users , etc;
• Sort, update, and combine our new account list (s)
• Collaborate with other business units by sorting and sharing their reports
• Assist with the UPS Exceptions Report
• Create and email warranty credits to the customer
• Deliver exceptional customer service through emails to our internal and external customers

• You’re an all-star communicator and are proficient in English (both written and verbal) .
• You are a team play er that can also tackle projects independently .
• You enjoy interac ting with team members and leaders across the business .
• You're able to multi-task but don't miss a beat when it comes to details!
• You a problem-solving detective and love analyzing data !
• You exemplify the Parts Town core values:
  Safety, Integrity, Passion, Courage, Innovation, and Community!
• You show independent discretion and can make decisions in a time sensitive environment with minimal direction .
• You thrive on prioritizing and can quickly adapt to satisfy business needs.
• You're available to work M-F from 12:00 PM - 9:00 PM (EST) with flexibility as needed
• You have a quality, high speed internet connection at home.

Our team lives by our culture. We are passionate about celebrations, animals, and coffee. We also work hard and play hard and take pride in having fun while working. We bring 100% each day and never take ourselves too seriously. With our team, there is never a dull moment!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit‑sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.