Customer Success Specialist

$52,000- $60,000/Annually (Dependent on experience)

For the selected candidate, we will provide medical, dental, and vision insurance, 401(k), and 3 weeks PTO!

We are a pioneer in the dermatology and aesthetic field, manufacturing professional-grade skincare products designed to enhance both the health and appearance of skin. With an unwavering commitment to using the highest quality ingredients, we offer a full spectrum of skincare solutions for all skin types. From acne to dry and sensitive skin, our extensive product range includes face and body washes, toners, topicals, and moisturizers.

As we continue to expand our presence internationally, we are seeking to grow our team at our new headquarters in Addison, IL.

As a Customer Success Specialist
, you will play a key role in shaping the success of our customer interactions.

• Manage quotations, order entries, and returns to ensure accurate and timely processing.
• Work closely with internal teams, including sales and marketing, to ensure a seamless customer journey.
• Provide expertise in product recommendations, helping customers select the best skincare solutions for their needs.
• Troubleshoot issues and resolve customer concerns in a professional and timely manner.

• Minimum 1 year experience in a customer service role
• Proficiency in Microsoft Office Suite
• SAP or Salesforce experience is preferred
• Ability to build and maintain strong customer relationships
• Strong prioritization skills