Bilingual Client Relationship Consultant ; Banker - Addison W Lake - Bilingual Spanish & English

Job Overview

Client Relationship Consultant at U.S. Bank focuses on building and maintaining client relationships across in‑person, appointment, and virtual channels. The role requires a digital‑first mindset, providing counsel, assessing banking needs, and recommending solutions.

• Build and foster relationships with customers, proactively engaging through outreach and follow‑up.
• Assess customer banking needs, process account information, and educate clients on deposit and loan products.
• Recommend solutions based on each customer’s goals and needs.
• Maintain knowledge of consumer and business banking products, including digital services.
• Handle account openings, service requests, and credit applications.
• Educate clients on emerging digital and self‑service products.
• Collaborate with branch teams to deliver optimal client experience, ensuring operational excellence and accuracy.

• High school diploma or equivalent.
• Typically a minimum 4‑5 years of retail banking experience or equivalent training.
• Bilingual ability in Spanish and English at business level (required).

• Proven ability to build relationships through proactive outreach.
• Strong communication skills with clients.
• Comprehensive knowledge of bank and branch policies, procedures, and support systems.
• In-depth knowledge of retail products and services.
• Customer service and interpersonal skills.
• Experience in sales campaigns and promotions.
• Experience with digital products and self‑service technology.
• Ability to identify and explore customer needs with a digital‑first mindset.
• Advanced proficiency in making recommendations that meet customer needs.
• Experience in the financial services industry preferred.

• Must have National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Subject to criminal background, credit checks, and registration maintenance requirements.
• Must work from a U.S. Bank location for all scheduled workdays.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2‑5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year (unless otherwise provided by law)

Pay Range: $27.22 - $33.26 per hour. The actual range may differ based on location.

U.S. Bank participates in E‑Verify and conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance, California Fair Chance Act, and San Francisco Fair Chance Ordinance. Some positions may also require FINRA, NMLS, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and other federal guidelines. Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other protected factors.