Part Time Bi-lingual (Spanish) Customer Service Representative

Welcome to Leticia Herrera Agency/American Family Insurance, where we take pride in delivering exceptional service to our customers.

Job Description:

We are seeking a motivated and customer-focused Part-Time Bilingual Customer Service Representative (CSR) to join our team. The ideal candidate will be fluent in both English and [Second Language], possess excellent communication skills, and have a passion for helping others. This role offers growth opportunities within the company for those who demonstrate dedication and excellence in their work.

• Vision Insurance
• Life Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule

• Provide exceptional customer service to clients via phone, email, and in-person interactions.
• Assist customers with inquiries, policy information, and claims processing.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and efficient service delivery.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Support the team with administrative tasks as needed.

• Fluency in English and [Second Language] (both written and spoken) is required.
• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and software applications.
• High school diploma or equivalent; additional education or certifications are a plus.