9-1-1 Dispatcher

9-1-1 Dispatcher – Addison Consolidated Dispatch Center

Village of Addison Police Department

Deadline for Application Submission:
Monday, August 24, 2026 at 4:00 PM (CST)

Please be aware that applicants who apply for, are interviewed, and are not selected for employment with the Village of Addison, must wait one year from the date of the denial of employment letter before they can apply for Village employment once again; this applies to all Village positions.

The Human Resources Division of the Village of Addison, Illinois is accepting applications for the purpose of filling future vacancies in the position of 9-1-1 Dispatcher. The Village of Addison will also be using this recruitment to create a hiring list that may be used to fill future vacancies in the position of 9-1-1 Dispatcher. The hiring list will be valid for one (1) year from the date of the test.

In order to be placed on this hiring list, all applicants must take and pass the test that is administered for this position.

It is an essential function of this position that all Dispatchers be able to safely and satisfactorily work any of the following shifts that they may be assigned to: 6:30am – 2:30pm; 2:30pm – 10:30pm, 10:30pm – 6:30am; be available and present for work as scheduled; and perform all functions of the job safely and efficiently at all times in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public.

• Answer 9-1-1 emergency and non-emergency lines and determine the appropriate response for those calls.
• Calls are processed according to ACDC procedures. Emergency Medical Dispatch Protocols are provided for medical calls.
• Checking the accuracy of ANI/ALI information and cell phone coordinates from 9-1-1 calls and forwarding any corrections to ETSB.
• Gathering information on calls for service and entering that information into the CAD system (computer-aided-dispatch); determine the appropriate action of each call for service, such as the priority of the call and amount of units sent on a particular call using standard operating procedures and officer safety considerations.
• Providing EMD (Emergency-Medical-Dispatch) protocols when necessary.
• Checking the status of first responders when on a call, traffic stop, administrative duties, or out-of-service and updating that information into the CAD system.
• Dispatchers will assign the proper apparatus or units to calls and backup units as needed. They will enter such information into the CAD system, relay information, and handle inquiries via voice or Mobile Data Computers.
• Fire Dispatchers will be responsible perform MABAS Division 10 procedures.
• Monitoring multiple talk groups and frequencies within the EDIRS Radio System.
• Must be familiar with map, jurisdiction, boundaries and landmarks within DuPage County and collar jurisdictions; handle notifications and requests to and from other law enforcement agencies, fire departments and protection districts, hospitals, coroners, public works, social services and utility companies.
• Monitor alarms.
• Must become Full Access LEADS certified within a period of time after hire as determined by the Village of Addison.
• Dispatchers must be proficient in reading and comparing hits on wanted persons, gang members, sex offenders, parolees, stolen vehicles, missing persons and understanding information from SOS. Dispatchers will then properly alert and disseminate the information to patrol officers.
• Handle inquires in LEADS, CJIS, RMS, and for patrol and detectives; sending messages via LEADS to other agencies, such as hit confirmation requests/responses and administrative messages in and out of state.
• Reviewing all incoming LEADS messages and routing them to the proper personnel; entering, validating and canceling records.
• Utilize a variety of software including: CAD, Phone System, MDC, GIS, Gang Database, Warrants, ACDC Portal, and remote camera systems.
• Maintaining all active warrant files including LEADS files; monitoring video cameras.
• Handling requests and requesting mutual-aid…