Lead, Customer Solutions & Live Chat
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep
Parts Town in the United States seeks a Manager, Customer Solutions & Chat to lead the I-Team and Live Chat, coaching a large team of Parts Experts and driving customer excellence. You will oversee daily operations and coach, develop, and mentor staff while improving processes with empathy and data-driven decisions.
Responsibilities include monitoring chats, handling escalations, delivering performance reporting, and shaping the customer experience across channels.
We are currently recruiting a Lead, Customer Solutions & Live Chat for our team in Addison, IL, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Addison, IL, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 64.755 - 96.736.
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