Customer Support Engineer

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Customer Support Engineer – Manufacturing Industry to join their team. This opportunity is ideal for candidates who enjoy troubleshooting complex equipment, solving real-world technical challenges, and serving as a trusted resource for customers and internal stakeholders. If you have an Engineering Degree, a strong mechanical aptitude, and an interest in HVAC, refrigeration systems, fluid dynamics, thermodynamics, or industrial equipment, this role offers the opportunity to build valuable technical expertise while making a direct impact on customer success.

• You will serve as a key technical resource supporting sophisticated industrial systems throughout their lifecycle.
• Investigating and resolving technical equipment issues through remote diagnostics and troubleshooting.
• Analyzing mechanical, electrical, refrigeration, and fluid-system performance concerns.
• Responding to customer technical inquiries via phone, email, and remote support tools.
• Coordinating service activities with field technicians and third-party service providers.
• Supporting equipment commissioning, maintenance, and repair efforts.
• Managing critical customer situations and escalating issues when appropriate.
• Documenting findings, corrective actions, and service recommendations.
• Collaborating with engineering and operations teams to improve product performance and reliability.
• Assisting with customer training and technical education initiatives.
• Helping ensure maximum equipment uptime and customer satisfaction.

• Bachelor's Degree in Engineering.
• 2+ years of engineering, technical support, service engineering, manufacturing, HVAC, or related experience.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong computer proficiency and comfort working across business systems and applications.
• Exposure to HVAC systems, refrigeration, thermodynamics, heat transfer, or fluid systems.
• Experience troubleshooting electromechanical equipment.
• Familiarity with industrial, manufacturing, process cooling, or mechanical systems.
• Experience interacting directly with customers or field service organizations.

Compensation Range: $70,000 - $90,000 + 10% Bonus

Benefits Offered: 3 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers