Human Resources Generalist

Company Overview

At FP USA, we are dedicated to supporting our clients’ success through innovative products, exceptional service, and a customer-centric approach. Our diverse and collaborative environment fosters continuous learning, inclusion, and a healthy work-life balance, empowering our team to thrive and grow together.

Works closely with the Director of Human Resources, North America, to support our HR department in ensuring smooth and efficient business operations. This role involves both administrative and strategic responsibilities, helping to plan and administer important functions such as staffing, training and development and compensation and benefits. The ideal candidate is a self-starter who consistently meets tight deadlines, adapts quickly to shifting business demands and balances administrative needs.

They will serve as a critical link between management and employees, fostering a positive and productive work environment while ensuring legal compliance for both the US and Canada.

include the following:

• Manage full recruitment cycle, including creating job descriptions, posting openings, screening resumes, conducting interviews, performing background checks, and facilitating a seamless new-hire onboarding process.
• Serve as a primary point of contact for employee inquiries and concerns, mediate workplace conflicts, conduct investigations into complaints and advise managers on disciplinary actions and terminations; while providing timely resolutions.
• Process payroll and sales commissions for both the US and Canada, bi-weekly and semi-monthly, ensuring compliance with processing deadlines.
• Review and process Inside Sales Reps commissions (obtains reports, utilize reports data for multiple compensation plans, provide sales reps with individual statements, resolves disputes, import commission earnings into payroll platforms.
• Administer time sensitive employee benefit programs (health, 401K, vacation, leave), coordinate open enrollment periods and ensure employees understand their benefits packages.
• Employee off boarding, timely termination of all benefits and reporting to the carrier, calculating final checks to include accrued and unused PTO.
• Facilitates the development and implementation of events and programs for employees including recognition, social, communication, and motivational.
• Assists employees with inquiries related to employment, pay, and benefits.
• Assists in the administration, enrollment, and facilitation of training and development programs.
• Works with HRD on continuous process improvement for the department, including policy and program revision and development.
• Administers HR related tasks involving such things as employment verifications, employee data reports, and correspondence,
• Maintains and audits personnel and departmental files.
• Gather, analyze and report on key HR metrics e.g. turnover rates, headcount.
• Work alongside the accounting and finance team to provide necessary reporting.
• Ensure compliance with all federal, state and local employment laws and regulations.
• Work alongside the HR Director on various compliance and audit projects.
• Ensure adherence to all company policies and procedures.
• Understand and demonstrate the Company’s core values.
• Perform administrative duties including employment verifications, company wide communication and postings, etc.
• Perform other duties as assigned.

• Highly proficient in ADP Next Gen or ADP Workforce Now
• Highly proficient and competent in Microsoft Excel with the ability to build and maintain spreadsheets with complex formulas.
• Must be mathematically inclined.
• Professional character able to handle confidential information.
• Must have knowledge of HR policies and procedures, employment laws and regulations.
• Strong, positive verbal and written communication skills and objectivity.
• Ability to prioritize daily operational tasks against unexpected, time sensitive employee relations or business requests.
• Strong knowledge of HR best practices and compliance regulations
• Experience with payroll and benefit administration.
• Excellent organizational skills and uncompromising attention to detail.
• Ability…