Senior It Support Engineer

Welcome to Clyde’s Donuts!

Over a century ago, the Bickford family took ownership of Clyde’s Delicious Donuts. Since 1920, our company has grown to become a beloved name, known for our innovative and high-quality donuts that delight taste buds of all ages. Today, Clyde’s is a thriving, high growth, 4th generation family-owned food manufacturer, and a leading national supplier of donuts to the largest global retailers in mass grocery, convenience stores, and food service.

Our Company is financially strong with a consistent track record of stability and growth under the careful leadership of the Bickford family. We invite you to consider a career with our special company.

Multi-Site | Manufacturing/Operations Support | After-Hours Rotation | Hands-On

Reporting to the Vice President of IT, the IT support Engineer will provide advanced technical support for end-user computing, plant-floor systems, and Microsoft-based infrastructure across production and administrative environments and across multiple sites. The position requires strong troubleshooting skills, hands‑on manufacturing support experience (preferred), and the ability to work independently in operational settings where uptime, safety, and accuracy are critical. This role also involves occasional off‑hours/on‑call support to help restore services during production‑impacting issues.

• Provide Level 1-3 support for desktops, laptops, mobile devices, shared workstations, and peripherals
• Resolve complex hardware, operating system, and application issues; perform root‑cause analysis
• Act as an escalation point for Level 1 support issues
• Support both office users and production‑floor personnel in time‑sensitive environments
• Collaborate with the Systems Administrator and other IT partners when escalation is appropriate, while driving issues to resolution whenever possible

• Support Windows 11 and enterprise‑standard workstation builds
• Administer and troubleshoot Microsoft 365 (Outlook, Teams, One Drive, SharePoint, Office applications)
• Perform advanced Active Directory and Azure AD / Entra
• Support endpoint configuration, compliance, and policy enforcement using Intune and Group Policy
• Assist with identity, access management, and security controls

• Provide on‑site support for manufacturing IT systems and devices, including:
• Label printers (e.g., Zebra, Honeywell) and print servers
• Industrial PCs, shared terminals, and kiosk systems
• Production and inventory systems (MES, ERP shop‑floor modules, WMS, or similar)
• Barcode scanners, handheld devices, and mobile terminals
• Digital signage and TV displays used for production metrics, dashboards, and communications
• Troubleshoot connectivity and integration issues between plant systems and corporate IT infrastructure
• Partner with Operations, Quality, and Engineering teams to minimize production downtime
• Support production software upgrades, testing, and deployments

• Ensure high availability of plant‑floor systems that support production, labeling, and traceability
• Support shift‑based operations, including occasional off‑hours or on‑call support, and respond to urgent production‑impacting issues as needed (including early‑morning startup windows)
• Adhere to food safety, GMP, and plant access protocols while working in production areas
• Coordinate with vendors and internal partners as needed to resolve hardware/software issues impacting plant operations (e.g., printer support, telecom/ISP, equipment service providers)

• Document system configurations, procedures, and troubleshooting steps
• Contribute to standardization of plant IT support practices across multiple sites
• Participate in IT projects such as system rollouts, plant expansions, and infrastructure upgrades
• Identify opportunities to improve system reliability, security, and user experience through proactive troubleshooting, preventive maintenance, and continuous improvement

• Bachelor's…