Integration Manager

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Integrations Manager is responsible for designing, implementing, and maintaining integrations for e-commerce platforms. This role involves managing clients, vendors, and internal teams to ensure seamless connectivity and data exchange between various systems. The Integration Manager must possess a can-do attitude, enjoy external partnerships, and have strong technical skills, a deep understanding of e-commerce workflows, and excellent communication abilities.

• Conduct and document discovery of client and stakeholder objectives where use of our technology and IP is central to their customer and growth strategies
• Collaborate with sales, product management, engineering, solution architects, QA, SRE, and support within Parts Town , our clients and partners to create winning experiences
• Be the trusted advisor and owner for customer and partner integrations by proactively identifying and mitigating challenges and risk, keeping stakeholders informed and ensuring smooth deployment and transition to post-implementation support
• Manage multiple client integrations concurrently, ensuring timely delivery and exceeding stakeholder and customer expectations
• Estimate integration phasing, timelines, and costs, keeping stakeholders informed and managing expectations
• Lead documentation, training, and transition for internal and external Customer Success, Customer Support, and Client teams
• Lead retrospectives and continuously learn and grow

• You have demonstrated experience or possess working knowledge in designing and implementing integrations
• You possess worki ng knowledge of e-commerce platforms, procurement systems, and related technologies
• You are proficient in web services or possess working knowledge of , APIs, XML, and other relevant integration technologies
• You have e xcellent problem- solving , troubleshooting skills and the a bility to work independently and collaboratively in a team environment.
• You have strong communication , analytical (e.g. margin analysis), and interpersonal skills
• You have bias for action and are customer-obsessed
• Bonus points if you have experience with specific e-commerce platforms (e.g., Mirakl, Rithum, Amazon Vendor Central, SAP Ariba, Hybris )
• Bonus point if you have a bachelor's degree in Mark e ting, Computer Science , Information…