Senior Field Representative, CIP

Senior Field Representative, Support CIP

This position requires solution technology-level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs and offerings. It also includes new business and other various support functions as developed or assigned.

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in the area of responsibility expertise.
• Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving to share solutions that improve methods.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies, and services.
• Assembles, adjusts, maintains, and shares expertise on products according to specs and/or relevant documentation/instruction; performs the same for equipment operations.
• Acts as a resource for others when solutions-level expertise/skill is required; works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities.

• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Understands and promotes Ricoh’s support functions and offerings, anticipates, and manages customer needs.

• Responsible for managing own time and schedule and assists in support of solutions time/schedule.
• Effectively executes all required workload management and call handling procedures, using current field call management requirements.
• Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

• Complies with all company policies and completes administrative tasks accurately and timely.
• Performs administrative duties as assigned, including maintaining required logs, processes, and reports.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a car stock and/or customer on-site inventory as assigned or necessary.

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value program opportunities as defined (CS212, etc.) and bills accordingly.
• Performs other duties as assigned.

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follow this internal link for the certification requirement document:

• Goal oriented, self-motivated and committed to ongoing self-development and the development of others.
• Efficiently handles information of a highly confidential nature.
• Possesses required multi-tasking and prioritizing skills.
• Identifies problems, opportunities and develops solutions.
• Possesses required organizational, interpersonal, and verbal communication skills.
• Is process-improvement oriented.
• Requires proficient use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and/or systems.

• Extensive daily travel in an automobile between customer locations is usually required. Assignments at a customer's site or a walking work area within a limited urban area may require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include…