Inside Service Technician

1 month ago
• Be among the first 25 applicants

As the fastest growing distributor of food service equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key.

But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

• Parts Town Pride – check out our virtual tour and culture
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401(k)/401(k) match, employee assistance programs and time away – don’t worry, we’ve got you covered.

As an Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non‑warranty food service equipment (specifically hot‑side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to better assist future inquiries.

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You are fluent in English and have excellent written and verbal communication skills.
• You’re confident using a computer and navigating programs such as MS Word & Outlook.
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems.
• You have the ability to multitask and thrive in a fast‑paced, team atmosphere.

Our Technical Service group is full of high‑performing team members who have a passion and enthusiasm to work hard and play hard!

Parts Town welcomes diversity and, as an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Entry level

Full‑time

Information Technology

Technology, Information and Internet

Follow this link to apply: