Manager, OEM Onboarding and Business Operations; Hybrid

Manager, OEM Onboarding and Business Operations (Hybrid Work Schedule)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Potential for quarterly profit-sharing bonus
• Monthly IT stipend
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Manager, OEM Onboarding and Business Operations , works closely with the Technical Service leadership team to ensure that manufacturer programs are implemented successfully by gathering and coordinating data, resources, and information. Th ey will maintain scheduled timelines to k eep projects or programs meticulously on schedule and within scope and budget . They will also own the tools and processes that create and maintain department KPI’s , analytics , team member scorecards , and res ource planning .

This person will be a consultant to the Technical Service leadership team and strives to ensure the team is working efficiently and department performance results are reported in a timely manner !

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program.
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward.
• Ensure all manufacturer dashboards, department year
  -to-date KPI’s, and team member scorecards are updated and distributed in a timely manner.
• Partner with Technical S ervice leadership to help oversee the planning and execution of team restructures to ensure appropriate staffing and the success of future innovation projects.
• Coordinat e all virtual and in - house partnership meeting s that are required leading up to the program go live date.
• Create and maintain comprehensive project documentation, plans , and reports while ensuring standards and requirements are met through conducting quality assurance test s .

• You are an enterprise thinker who understands end-to-end processes and how decisions ripple across the broader organizatio n
• You strongly desire to learn, grow, and challenge the status quo
• You are a self-starter with attention to detail and organizational skills
• You have a s olid ability to prioritize tasks and work both independently and as part of a team
• You are comfortable with computers , various software systems, and technology infrastructure (MS Office, Salesforce, Bloomfire , Calabrio, API ) .
• You have experience building strong relationships with multiple business partners as well as internal/external customers
• You have experience managing projects and can proactively communicate status to key team members throughout the entirety of a project
• You pay close attention to detail ( as far as you’re concerned , anything worth doing should be done the right way !)
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You have a quality, high-speed internet connection at…