Lead, Customer Solutions & Live Chat
Job in
Addison, DuPage County, Illinois, 60114, USA
Listed on 2026-08-22
Listing for:
Parts Town
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Parts Town in the United States seeks a Manager, Customer Solutions & Chat to lead the I-Team and Live Chat, coaching a large team of Parts Experts and driving customer excellence. You will oversee daily operations and coach, develop, and mentor staff while improving processes with empathy and data-driven decisions.
Responsibilities include monitoring chats, handling escalations, delivering performance reporting, and shaping the customer experience across channels.
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