Member Specialist

Position Summary

Provide member service, maintain checkout and entrance/exit areas, handle payments, returns, refunds, and exchanges, ensure safety and security protocols, train associates, promote products, support members with self‑service technology, manage documentation, execute emergency procedures, and encourage continuous learning and process improvement.

• Provide member service, resolve member issues, and promote Sam's Club products and services.
• Maintain checkout, entrance, and exit areas, verify membership cards, arrange and organize merchandise.
• Process member purchases, payments, returns, refunds, and exchanges as per company policies.
• Follow safety standards, conduct safety sweeps, and report unsafe situations.
• Assist with training of Member Frontline Services associates on company processes, new technology, and tool functionality.
• Maintain accurate paperwork, logs, and required documentation, execute emergency response procedures.
• Ensure compliance with company security and safety practices, observe and communicate potential criminal activity.
• Collaborate with managers, co‑workers, and customers to prioritize tasks, recommend improvements, and adapt to change.

Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Any additional qualifications not listed as minimums.

Addison, IL 60101‑1034, United States.

The hourly wage range for this position is $18.00 to $26.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program covering tuition, books, and fees for full‑time and part‑time associates.

The company is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive environment.