Customer Partnerships Manager

Customer Partnerships Manager

As one of the nation's largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family — not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need — fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we’re looking for people who live our core values and prioritize customer service — that’s key. We also value enthusiasm, integrity, and the courage to embrace change — all while keeping safety at the heart of everything we do.

We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk — Apply Today!

• The Encompass Family - check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away — don’t worry, we’ve got you covered!
• Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.

As a Customer Partnerships Manager, you will lead and develop a high‑performing, remote, outbound sales team focused on driving revenue growth and expanding market share. This role combines hands‑on selling with leadership responsibilities, ensuring your team consistently exceeds performance goals.

You will cultivate relationships with both new and existing customers, coach team members on outbound strategies, and leverage data‑driven insights to optimize sales performance.

• Lead, coach, and develop a team of up to 10 or more outbound sales representatives
• Set clear performance goals and drive accountability through metrics and KPIs
• Monitor pipeline activity and ensure consistent revenue growth

• Oversee and participate in high‑volume outbound calling efforts
• Identify new business opportunities and develop strategic sales solutions
• Guide team in closing deals, negotiating pricing, and overcoming objections

• Build and maintain strong relationships with customers nationwide
• Drive new account acquisition through targeted prospecting and research
• Expand existing accounts by identifying additional needs and opportunities

• Ensure exceptional customer experience through personalized interactions
• Understand customer challenges and position tailored solutions
• Educate clients on company capabilities, resources, and partnerships

• Utilize CRM tools (e.g., Salesforce) to track performance and maintain accurate reporting
• Collaborate cross‑functionally with internal teams to enhance service delivery
• Train new and existing sales staff on outbound strategy and communicate best practices.
• Analyze sales data to improve team performance and strategy

• 4‑Year Degree Preferred or High School Diploma
• 5+ years in sales management and business development
• Proven experience leading outbound sales or call‑driven environments
• Strong communication skills (verbal and written)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience leading or mentoring a sales team
• Familiarity with CRM systems such as Salesforce
• Strong analytical and problem‑solving abilities
• Competitive, results‑driven mindset with a passion to win
• Strong leadership presence with the ability to motivate others
• Resilient and adaptable…