Account Manager

The Cary Company is a leading provider of packaging and industrial supplies, known for our commitment to customer success and innovation.

This is an on-site role reporting from our Addison, IL facility.

Compensation Range: $45,000-$60,000 annually + incentives & benefits (compensation varies based on experience and education).

Benefits include:

• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• Health Reimbursement Arrangement (HRA)
• Cafeteria Plan
• Seasonal company-sponsored events
• Work/Life Balance initiatives
• 9/80 Scheduling Option (after 1 year of employment)

• Customer Engagement:
  Respond to customer inquiries with speed and professionalism, provide detailed product information and pricing, and effectively resolve any issues to ensure customer satisfaction.
• Sales Growth:
  Drive sales by identifying upselling and cross‑selling opportunities during customer interactions, and actively work to grow your book of business.
• Account Management:
  Develop strong relationships with key accounts, managing larger quotes and ensuring all customer needs are met and expectations exceeded.
• Collaboration:
  
  Work closely with other departments, including customer service, logistics, accounting, marketing, and warehousing to deliver a seamless customer experience.
• CRM Proficiency:
  Maintain up‑to‑date records of customer interactions, transactions, and progress within our CRM system.
• Performance Metrics:
  Achieve and exceed individual and team sales targets and KPIs through strategic sales initiatives and excellent account management.
• No Cold Calling:
  Focus on warm leads with a high potential for conversion.

• Education:
  
  Bachelor’s or Associate’s degree preferred.
• Experience:
  
  Previous customer service or sales experience highly advantageous.
• Skills:
  
  Exceptional communication and interpersonal skills, strong negotiation and problem‑solving abilities, and proficiency in CRM software and Microsoft Office Suite.
• Industry Knowledge:
  Understanding of packaging materials and industry‑specific products is beneficial but not required.

Founded in 1895, The Cary Company has grown from 30 employees in 2005 to over 240 today. We distribute rigid packaging products and industrial filtration. Our headquarters and newly renovated corporate office/warehouse are located in Addison, IL.

We value growth, positivity, customer focus, and teamwork. Employees enjoy autonomy, connectedness, and confidence in their role with structured 1‑1 meetings, committee participation, and a supportive environment.