Mobile Associate

Job Overview

Mobile Experts (ME) are part of a Retail Team of Experts who bring the T’Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They work in a fast‑paced environment, leveraging technology innovations and providing an outstanding customer experience. They uncover customer needs and recommend device and service solutions, consistently meeting performance targets in sales, customer experience, and quality of sale metrics.

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T’Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T’Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 30 days T’Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive hourly training pay and are eligible for promotion to Mobile Expert, with an annual incentive target of $18,000 per year. All employees earn $20 per hour base pay plus incentives.

Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, accident coverage, life insurance, disability insurance, long‑term care insurance, mobile service and home internet discounts, pet insurance, commuter and transit programs.

T’Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Applicants with disabilities who need reasonable accommodation may email Applic or call