Account Associate

Ready to help businesses succeed, collaborate with great co-workers, and be part of a positive environment in a stable and growing company?

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious and customer-focused individuals to join our Account Management team as an Account Associate
. We are hiring for both full-time and part-time positions.

• Work directly with customers to support their business needs
• Build relationships while helping customers find the right solutions
• Gain experience in quoting, order management, account support, and business development
• Qualified opportunities and customer inquiries are provided
• Earn annual commission and monthly performance incentives
• Join a stable, privately-owned company that has been growing for over 130 years

• Helping customers and solving problems
• Building relationships and providing exceptional service
• Managing multiple priorities in a fast-paced environment
• Learning new products and industries
• Contributing to the success of both customers and the company

• Pay Range: $42,000-$52,000 + Incentives, Benefits and Commission
• Eligible for annual commission program after 90 days
• Monthly incentives for top performers
• Growth opportunities within the department and across the company
• Career Path Examples:
  • Account Associate → Account Specialist → Account Manager → Account Manager II
• Many of our leaders and specialists started in customer-facing roles and expanded into other departments as their careers developed.
• This is an on-site role reporting to our Addison, IL facility.

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

• Bachelors or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong communication, problem-solving, and relationship-building abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following1 year of employment)

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters),Indianapolis, IN (2018),Pittsburgh, PA (2019),Salt Lake City, UT (2021), Jurupa Valley,CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office/warehouse in Addison.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

• Employees get 2-4…