Manager, Customer Partnerships; Service

Manager, Customer Partnerships (Service)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will maintain relationships with existing customers and strategically seek out relationships with potential customers. Being a sales guru you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions.

You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.

A Typical Day

• Place a high volume of outbound calls to new and existing equipment dealer customers.
• Sell Parts Town solutions and value proposition to targeted customer base.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Identify and develop new account opportunities via account research, calling prospective clients and follow-up on existing customer orders.
• Integrate all sales activities into CRM () system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).
• Travel to conferences several times each year.

To Land This Opportunity

• You have 2+ years of sales, business development, customer development or account management experience.
• You want to WIN - self-motivated, passionate, and hungry to make a big impact!
• You describe yourself as proactive – taking initiative and following through are a must.
• You are resilient – you see rejection as an exciting challenge.
• You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
• You have fantastic communication skills & you’re proficient in English (verbal and written).
• Bonus points if you are an Excel whiz and/or are familiar with Salesforce!

About Your Future Team

We are a large part of what makes the Service Segment tick as we are the voice of Parts Town to the customers. Our commitment is to our core values, culture, community, the OEM’s , and to our customers. We build relationships and get customers to move their purchases from our…