Service Technician

Location Address

901 S Rohlwing Rd Suite G, Addison, IL 60101

• Work under general supervision to perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on hand‑held device, complete all forms and paperwork neatly, timely, and accurately; collect payment from customers.
• Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Provide excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers; call Sales and Service Coordinator with specifics on replacement product sales leads generated from service visits.
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and processes, ensuring the company vehicle is properly stocked; return defective warranty parts to the branch and order/replenish vehicle stock as needed.
• Perform any other duties as needed or assigned.
• Maintain regular, reliable attendance.

• High school diploma or GED with additional training and 1–2+ years’ experience in HVAC; technical training certification required.
• All valid licensing or certification as required by federal, state, provincial, or local regulations for the geographical work area.
• EPA and safety certifications required.
• Skill at servicing heating, air conditioning, and ventilation equipment and related accessories.
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems on HVAC equipment.
• Ability to start up and balance airflow and properly align belts and pulleys on all systems with little to no supervision.
• Ability to install basic duct fittings.
• Skill in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customers and resolve their issues, complaints, or concerns.
• Effective time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb ladders rated 300 lb load capacity with a 30‑lb tool belt.
• Natural or corrected vision sufficient for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 lbs and carry items weighing up to 50 lbs.

• Top pay for top performers, including incentive and bonus opportunities (depending on position).
• Generous PTO: 24 paid days off within first year of employment (vacation, personal holidays, & national holidays); 29 paid days after second year.
• Ample advancement and career‑growth opportunities across the U.S.
• Hold more of your paycheck with company‑sponsored Medical, Dental, and Vision insurance programs.
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal training academy to improve your skills.
• Best‑in‑class 401(k) retirement savings plan…