Service Technician Job Addison area,Illinois USA,Trades / Skilled Labor

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented Leaf Filter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Benefits

Industry-best compensation packages
Competitive health, dental, and vision insurance
401k with company match
Paid time off including paid parental leave
Individualized career development programs
On-demand lunch program
Childcare assistance
Free gym membership
Employee assistance programs, including legal, financial planning, and counseling
Employee discount marketplace
Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee

Position Summary

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers’ homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc.

Essential Duties And Responsibilities

Perform service on Leaf Home systems at customers’ homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, etc.
Document, schedule, and close services performed in the service ticket system accurately and in a timely manner.
Proactively engage with customers to provide an outstanding customer service experience.
Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.

Required Education Required

Education and Experience:

High school diploma or equivalent.

Required Years Of Experience

2-4 years of experience in basic remodeling, construction, or a related field.

Additional Requirements

Valid driver’s license.
Functioning laptop, smartphone.

Functioning Tools Are Required To Perform

Job Duties .

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, Or Certifications

Based on role specifics – must be comfortable working at heights.

Key Competencies

Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements

Company Vehicle provided. Occasional overnight travel is required (1-10%)

Overtime/Additional Hours Requirements

Overtime hours may be required based on business needs

Other hour considerations:

Weekend and/or evening hours may be required.

Physical Requirements

Standing
Constantly (67-100%)
Walking
Constantly (67-100%)
Sitting
Rarely (1-10%)
Driving a car/van/truck
Frequently (34-66%)
Reaching with hands and arms (up, down, or outward)
Constantly (67-100%)
Typing
Occasionally (11-33%)
Using hands to touch/manipulate/handle
Constantly (67-100%)
Climbing and/or balancing
Occasionally (11-33%)
Working at heights
Frequently (34-66%)
Stooping, kneeling, or crouching
Frequently (34-66%)
Talking and/or listening
Occasionally (11-33%)
Using foot controls
Never (0%)
Twisting of the body
Constantly (67-100%)
Twisting of the wrist/arm
Constantly (67-100%)
Lifting < 10 pounds
Constantly (67-100%)
Lifting between 10 to 25 pounds
Frequently (34-66%)
Li…