Resident Account Specialist

Purpose

Responsible for resident accounting functions. Reviews resident ledgers for accuracy. Performs audit functions on Rent Roll and portal app.

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full‑time employment
• Company‑provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

What your day may entail, this is not inclusive:

• Process move‑ins and ensure accuracy of charges on the ledger as stated in lease agreements
• Create late rent letters and work with on‑site team for timely delivery per state requirements
• Assist in eviction process and follow orderly and timely policies for local municipalities
• Charging of applicable legal fees on resident ledgers as allowable by local municipalities
• Tracking and reporting on potential Skips so that on‑site members can verify the occupancy status of the unit
• Tracking and adjusting payments settings on Non‑Sufficient Fund Payments (NSF's)
• Adjusting move‑out dates in Yardi as lock‑out dates are scheduled with the local Sheriff and/or courts
• Prepare accounting records and reports, including month close
• Process and verify move‑out charges for Deposit Accountings and integration with rental collection company
• Must always be courteous and helpful to residents in all correspondence
• Assist with bad debt collections until no longer applicable
• Perform reconciliation, research and troubleshoot discrepancies as related to the rent roll and accounts receivable

• Previous bookkeeping experience required
• Extensive experience with Yardi, accounting processes and controls
• Microsoft Office skills - Word, Teams, and Excel
• Possess excellent writing and communication skills, including proper grammar and email etiquette in English
• Basic understanding of accounting functions
• Ability to coordinate activities and meet deadlines
• Ability to collaborate with peers on training and support objectives

• Frequent writing, typing, using finger dexterity, receiving and giving verbal and written communication
• Must have normal range of vision, hearing, and speech