Senior Account Manager

Fusion 4 Branding Addison, Texas, United States

Senior Account Manager–Fusion 4 Branding, Addison TX

Employment Status:
Full Time

*** this is an on-site/in office position

Fusion 4 Branding is a full-service promotional products, print, and branding partner serving clients nationwide. We help companies bring their brands to life through thoughtful solutions, reliable execution, and long-term partnerships.

Fusion4 Branding is looking for an experienced Senior Account Manager who enjoys working closely with clients and takes pride in delivering thoughtful, reliable service. This role plays an important part in caring for those relationships through consistent communication, attention to detail, and dependable execution every day.

As the primary day-to-day contact for a portfolio of established client accounts, the Senior Account Manager guides programs from initial idea through delivery, making sure each project is handled thoughtfully, accurately, and with care. This role works closely with clients, suppliers, and internal teams to keep programs running smoothly and clients feeling supported and informed.

The Senior Account Manager partners closely with company leadership and contributes to maintaining strong, long-term client relationships through clear communication, attention to detail, and consistent follow-through. This position is based in our Addison, TX office and requires regular in-office collaboration.

• Serve as the primary point of contact for assigned client accounts
• Manage all aspects of account activity including quoting, order processing, vendor coordination, and delivery oversight
• Ensure accuracy, quality, and timeliness of all client projects
• Maintain clear, proactive communication with clients regarding project status and timelines
• Coordinate with suppliers and internal teams to ensure smooth execution and on-time delivery
• Support and manage client e-commerce programs including coordination of updates and on-going maintenance.
• Identify opportunities to improve efficiency, streamline processes, and enhance client programs
• Support account growth through thoughtful product recommendations and program expansion
• Maintain organized documentation of projects, timelines, and client communications

• 3+ years of experience as an Account Manager in the promotional products industry
• Proven experience managing ongoing client relationships and repeat programs
• Strong understanding of promotional product sourcing, pricing, and supplier coordination
• Excellent organizational skills with consistent attention to detail
• Professional, clear communication skills with clients, vendors, and internal teams
• Ability to manage multiple projects simultaneously while meeting deadlines
• High level of accountability, reliability, and follow-through

• Experience supporting or managing client e-commerce programs or online company stores
• Familiarity with SAGE systems and tools
• Experience managing higher-volume or more complex client programs
• Comfort collaborating closely with leadership and supporting strategic initiatives
• Experience identifying process improvements or operational efficiencies

$85,000 Base Salary + Incentive based Commission

• Performance-based bonus opportunities tied to account retention, service quality, and execution
• Growth Commission: 1% commission on revenue growth above established account goals

Paid Vacation (PTO plan) with annual increases (year 1-5), Company matching IRA, Medical/vision Contribution plan