Senior Flight & Experience Coordinator

Senior Flight & Experience Coordinator

Full Time Clerical Addison, TX, US

5 days ago Requisition

Salary Range: $67,000.00 To $91,000.00 Annually

Senior Flight Operations & Charter Sourcing
Surf On Demand (A Surf Mobility Company – NYSE: SRFM)

Location:

In-office (Addison, TX or Hawthorne Airport, Los Angeles)
Type:
Full-Time, Salaried

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before.

About Surf On Demand
Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support a global client base with complex, time-sensitive private aviation needs across all aircraft categories. Our operations organization is central to our ability to scale, differentiate, and deliver a consistently premium experience in a demanding, high-volume environment.

The Senior Flight Operations & Charter Sourcing Lead is a highly experienced, senior-level operations role responsible for sourcing and executing complex private charter trips globally. This position serves as a core pillar of the operations department and plays a critical role in supporting high-value clients, complex itineraries, and non-standard missions.

This role requires deep private charter operations experience, extensive aircraft knowledge, and strong global operator relationships. The ideal candidate is equally comfortable sourcing lift, managing execution, and delivering a high-touch client experience. This is not a junior coordination role — it is a leadership-caliber operator who can be trusted with the most demanding trips and clients.

This is a full-time, salaried, in-office position based in either Addison, Texas or Hawthorne Airport, Los Angeles.

• Global Charter Sourcing and Execution
  • Source aircraft globally across turboprop, light, midsize, super-midsize, heavy jet, and ultra-long-range categories
  • Manage complex domestic and international charter missions, including multi-leg itineraries and last‑minute requests
  • Lead execution of high-value, high‑complexity trips from sourcing through completion
• Operator Relationships and Supply Development
  • Leverage an established global network of charter operators to secure reliable lift and competitive pricing
  • Build, develop, and maintain new operator relationships across key regions
  • Evaluate operators for safety, reliability, and service quality
  • Serve as a trusted counterpart to operators for repeat and priority business
• Client Experience and Service Leadership
  • Support high-profile and demanding clients with a premium, high-touch service approach
  • Anticipate client needs and proactively manage operational risk
  • Act as a senior escalation point for complex or sensitive trips
• Internal Leadership and Operational Backbone
  • Serve as a senior operational resource for the sales and coordination teams
  • Support and mentor less-experienced operations staff
  • Help define best practices for sourcing, execution, and operator engagement
  • Partner with leadership to improve operational workflows and standards

• Extensive experience in private aviation charter operations and aircraft sourcing
• Deep knowledge of aircraft types, performance capabilities, and charter economics
• Strong, established relationships with a broad range of charter operators
• Proven experience managing complex international charter trips
• Exceptional operational judgment and attention to detail
• Ability to perform under pressure with demanding clients and time constraints
• Professional ability in more than one language
• Experience sourcing charter across Europe, the Middle East, and other international markets
• Background working…