Principal, Surgical Assist Coordinator

Overview

Job Summary

The Surgical Assistant
-Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization.

Responsibilities

Essential

Job Duties and Responsibilities

Scheduling & Coverage Coordination

* Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets.

* Learn and apply market-specific dynamics for surgical assist coverage.

* Build strong, supportive relationships with each market's clinical leadership.

* Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills.

* Independently assess urgent coverage issues, escalate when appropriate, and communicate decisions clearly and promptly.

* Provide guidance to clinical leaders on prioritization of coverage needs.

* Ensure all clinical managers are supported with staffing coverage requirements.

* Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders.

* Coordinate with surgeon offices to obtain complete and accurate case details.

* Be main point of contact for all internal scheduling needs.

Surgeon Office Communication & Relationship Management

* Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries.

* Proactively communicate coverage status, updates, and changes to surgeon offices.

* Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations.

* Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services.

* Support surgeon office education and collaboration with Direct Patient Billing teams.

* Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations.

* Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling

* Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience.

Clinical Operations & Project Support

* Track and report on case volume, utilization, and cancellation trends.

* Submit requests for new surgeons to be added to USMON/Salesforce.

* Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability.

* Support onboarding of new surgeon office staff in collaboration with clinical managers.

* Assist with additional clinical operational projects as assigned.

Information, Documentation & Compliance

* · Support RCM and scheduling team in collecting, reviewing, and verifying patient demographics and insurance information as needed.

* Monitor, surgical descriptions and estimated duration of procedures to ensure accurate surgical assist coverage planning.

Administrative & Analytical Responsibilities

* Manage inquiries and support efficient case management workflows.

* Utilize advanced Excel skills to generate operational reports, analyze scheduling and coverage trends, and identify opportunities for process improvement.

* Leverage scheduling software and EMR platforms to maintain accurate data entry and workflow execution.

Technical Skills

* Advanced proficiency in Microsoft Office, particularly Excel (data sorting, filtering, formulas, and report creation).

* Strong computer literacy; experience with scheduling systems and EMR platforms.

* Fast and accurate typing skills.

Communication & Interpersonal Skills

* Excellent verbal and written communication abilities.

* Professional, collaborative interactions with surgeons, clinical leaders, staff and external partners.

* Demonstrated patience, empathy, and customer-focused service.

Organizational…