Driveway Sales Manager

Driveway The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities.

The Driveway Sales Manager will help mentor and develop their teams.

The Driveway Sales Manager reports to the Senior Driveway Performance Manager.

Responsibilities Administer training plans and development of assigned employees/positions

Help attain department monthly objectives and daily tasks

Develop, train, and monitor customer engagement and follow-up word tracks

Systems expert for assigned positions

Internal/external paperwork and documents for assigned positions

Execute correct cross department communication and process flow

Work leads from CRM, CRM desking tool, and digital retail portal

Submit credit applications and deal structure into Route One/Dealer Track Monitor lender portal for approvals

Restructure deals for lender approval

Work with Driveway Customer Service Agents to send updated proposals to customers

Identify protection products that fit into deal structure

Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements

Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding

Submit customer information to lenders through lending portal

Manage collection and reconciliation process for cash, checks and credit card receipts

Verify all customer documents as necessary

Submit Finance Contracts

Skills and Qualifications Previous automotive experience required

Sense of urgency and strong attention to detail

Excellent communication

Team builder5+ years of Sales Management experience

Competencies

Does the right thing, takes action and adapts to change

Self-motivated, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
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