Corporate Operations Advisor

Corporate Operations Advisor

Full Time Clerical Corporate Office, Addison, TX, US

Salary Range: $70,000.00 To $90,000.00 Annually

We are seeking a field-facing, solutions-oriented Corporate Operations Advisor to serve as a critical link between Jani-King’s corporate operations and its regional teams. In this high-impact role, you will travel extensively across assigned regions — coaching franchise owners, supporting account bids and placements, collaborating with Regional Directors, and ensuring operational excellence from the ground up.

The Corporate Operations Advisor provides hands‑on operational support to assigned regional offices, franchise owners, and Regional Directors across a geographically dispersed territory. You will serve as a facilitator and solutions‑oriented resource — not a directive authority — bridging the gap between field operations and corporate support. Success requires deep industry knowledge, strong interpersonal skills, financial acumen, and a genuine commitment to the growth of Jani-King’s franchise owners and regional teams.

This is a full‑time, field‑based role with up to 60–70% travel (typically Sunday departure through Thursday return). When not in the field, you’ll be based at our Addison, TX corporate headquarters and report directly to the Vice President of Operations.

What success looks like:
You show up prepared, stay composed under pressure, separate facts from emotion, and leave every regional visit with measurable progress. You earn trust with franchise owners and regional leadership alike — and you make the corporate connection feel like a resource, not a visit from headquarters.

• Ongoing Regional Support: Provide operational guidance to assigned regional offices, serving as a knowledgeable resource for Regional Directors, operations managers, and franchise owners.
• Weekly Regional Touchpoints: Conduct structured weekly reviews of database activity, account statuses, cancellations, new sales, and franchise owner performance with regional teams.
• Issue Resolution: Facilitate resolution of operational issues, customer complaints, and franchise owner concerns — maintaining a solutions‑based approach and distinguishing actionable facts from emotional factors.
• Cross‑Functional Liaison: Act as a bridge between regional teams and corporate departments including Accounting, Franchise Development, Sales, and Training.
• Escalation & Decision‑Making: Make timely command decisions when escalation is required, keeping all relevant stakeholders informed throughout the process.
• Structured Communication: Maintain consistent communication with Regional Directors, DVPs, and corporate leadership through weekly reporting, email summaries, and timely follow‑up.
• Bid Review & Guidance: Review and analyze bid submissions from regional teams, advising on scope of work, labor estimates, equipment needs, and profit margin sustainability.
• Objective Pricing Advisor: Ensure bids are competitively positioned without compromising franchise owner profitability; provide objective guidance when pricing conflicts arise.
• Scope‑of‑Work Development: Develop scope documentation incorporating knowledge of floor types, cleaning frequencies, chemical requirements, and equipment needs.
• Financial Impact
  
  Education:
  
  Help regional teams understand the financial implications of account decisions, including the impact on franchise owner margins and long‑term account viability.
• Systems Data Entry Support: Support accurate and timely entry of new account data into FAS/FMS and other company systems, ensuring proper documentation and tracking.

• Franchise Owner
  
  Coaching:
  
  Serve as an engaged coach to franchise owners experiencing operational, financial, or service delivery challenges — listening actively and offering structured, solutions‑focused guidance.
• Onboarding & Placement Support: Support franchise owners through onboarding transitions, account placements, and service setup to ensure early‑stage success and clear expectation‑setting.
• Exit & Transition Management: Assist regional teams in managing…