Senior Ops & Product Builder

Operations at Alan

Behind Alan's performance lies an Operations team that is anything but back‑office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale.

As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross‑functional alignment, and build solutions with lasting impact on Alan's P&L and member experience.

We are looking for a driven professional and entrepreneur with a strong operational background to step into our Customer Enablement Ops team: transforming the way insurance is administered  goal is to make Alan the benchmark employer benefit, seamless for every HR admin and genuinely loved by employees, as we grow internationally.

The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of past missions that you could lead:

• Owning financial performance and building a global recovery engine:
  Tracking billing KPIs and recovery rates across our markets and establishing the right controls to catch trends and gaps early. Then going further: building the assets and partnerships that actively drive costs down, including designing a global recovery system that scales across countries and adapts to local legislation, and can be deployed when Alan enters a new market. With millions invoiced every month and high growth, the impact on P&L is direct.
• Making employee management as simple and automated as possible so our admins can cover their members efficiently whatever their setup. From building a DSN-based automated affiliation system, to scaling software integrations or bulk file import systems, making sure that whatever the channel or country, it just works. Deciding which flows to automate first, when to deploy AI, what to build in the product as well as building the monitoring infrastructure to run it reliably at scale.
• Supporting Alan's growth by scaling operations for its largest deals:
  As Alan bids on its biggest accounts, making the call on whether and how Ops can absorb the incoming volume. Understanding which capabilities need to be built first, when to externalize, when to leverage AI, what resources are needed. Aligning Sales, Product, and Finance to make it happen.

• You have at least 10 years of professional experience in Operations management or entrepreneurship
• You are fully fluent in English and Spanish or French or Dutch
• You have a high level of structure and strong analytical skills (including SQL fluency for data analysis)
• You independently own high-ambiguity, high-impact initiatives (typically >10M/year business impact)
• You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make‑or‑buy decisions
• You make hard prioritization calls with partial information and manage key external partnerships autonomously
• You are a thought leader and implement innovative uses of AI and automation across crews
• You are a strong mentor: you make the people around you better, and you drive significant community impact

For this role we are looking to hire within the E‑F level range based out of France, Belgium or Spain.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman:
Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

• Perks & Benefits:
  Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co‑workers.
• A strong culture:
  People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work