Senior Customer Success Manager H​/F

Senior Customer Success Manager

This position is based in Paris, France.

This is a 12-month fixed-term contract.

The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from Linked In Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion

Responsibilities:

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on Linked In Hiring products and solutions.

Drive Customer Success & Retention:
Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.

Act as a Strategic Advisor:
Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.

Deliver Insights & Best Practices:
Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.

Champion AI-Powered Enablement:
Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI can optimize hiring workflows.

Monitor & Optimize Engagement:
Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.

Collaborate Cross-Functionally:
Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.

Drive Measurable Outcomes:
Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.

Basic Qualifications

• 5+ years of experience in any of the following:
  Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Business Fluency in English and French

Preferred Qualifications

• Recruiting or other applicable talent experience
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience

Suggested Skills

• Communication
• Stakeholder Management
• Data Driven

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