Customer Success Manager Enterprise

Tomorro CLM Enterprise Customer Success Manager

Tomorro is an AI platform for Contract Lifecycle Management that reinvents how legal, finance, and business teams collaborate on contracts.

With ORO, our AI assistant, we eliminate contract friction: automation, smooth workflows, accelerated and secure negotiations.

Result: teams that go up to 4x faster, with more control and impact.

Today, Tomorro supports thousands of users and hundreds of companies, from startups in hypergrowth to large groups like Nestlé, Vinci, or JCDecaux.

After raising 40M€, we are accelerating strongly and establishing ourselves as a key player in Legaltech in Europe.

In 2025, we launch our European expansion with Germany as the first market.

Our ambition: to become the European leader in CLM by 2030.

At Tomorro, everyone is an AI builder. CX, Ops, Sales, Product, HR, Tech: every team builds, prompts, automates, and codes. AI is not a separate project; it’s our way of working every day.

ThursdAI: every Thursday afternoon, we stop to build cross-team: new agentic workflows, internal automations, exploration of tools, and side projects that directly impact our daily life and performance.

Tomorro is addressing larger and larger organizations, and we are structuring a CSM Enterprise team dedicated to supporting these accounts. Marianne already holds this role, and we are looking for an additional person to support Tomorro’s growth. We currently have around thirty Enterprise clients, and we plan to double this number in a year.

These clients have larger and more complex organizations than our Mid-Market accounts. We therefore need a team of CSM Enterprise, capable of leading complex projects, building strong relationships with various stakeholders, and securing high-revenue accounts.

• Manage a portfolio of Enterprise clients and make them true ambassadors of Tomorro.

• Coordinate the deployment of Tomorro within your clients, in collaboration with the different stakeholders of the project (Customer Onboarding Manager and Account Executive Enterprise).

• Ensure the good adoption of Tomorro by making sure that the implementation of the tool is in line with the expectations and objectives of your clients.

• Follow and develop strong relationships with your clients: you will have a perfect knowledge of their internal organization and subsidiaries.

• Identify development opportunities (upsell & cross-sell) within your accounts, their subsidiaries, and their groups, in collaboration with our commercial teams in charge of upsell and renewal.

• Be the voice of the client at Tomorro: you ensure their satisfaction and collaborate with the Tech and Product teams to build our features based on their feedback.

• You manage autonomously 80% of a complete portfolio (≈ 25 clients).

• You have a solid analysis of your portfolio: detection of at-risk accounts and upsell opportunities.

• You have defined a strategic action plan at 6 months for all of your clients.

• You pilot the renewals of your clients smoothly, hand in hand with the Account Executive Enterprise.

• You have built a strong relationship with all stakeholders of your clients, up to the economic buyers.

• You participate in the creation of new processes to manage Enterprise clients efficiently.

• You have a proven track record in supporting and renewing Enterprise clients.

• You excel in customer relations: you know how to conduct business reviews with C-level stakeholders, and you have a true quality of listening.

• You are used to managing complex organizations with a value-driven approach, structured around KPIs.

Bonus:

• Experience in deploying software within large organizations (horizontal product).

• Experience in building processes to support Enterprise clients.

• High velocity: we experiment quickly, iterate continuously, with autonomous…