Client Success Specialist - Sustainability Solutions

Client Success Specialist

We are seeking a Client Success Specialist to join our Paris team in helping our clients in France and Southern Europe maximize the value they get from our award-winning Sustainability solutions.

In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.

The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.

• Proactively monitor and ensure client satisfaction
• Regularly meet with clients in person or virtually to provide training and build your relationships
• Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
• Help clients to use Data Desk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
• Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
• Own and manage client inquiry and issue resolution using  and other internal tools
• Communicate market requirements to ISS business leaders

• 4+ years' experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
• Fluency in French and English (at least C1 level from both languages)
• Strong organizational, project & time management skills
• Team player with a collaborative and proactive mindset, comfortable to work autonomously
• Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
• Working knowledge of the responsible investment and sustainability landscape
• Bachelor's or master's degree in Finance, Economics, or other related discipline is preferred

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #Brilliant Together.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.

Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Sustainability Solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS Sustainability Solutions also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, our solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.