Customer Success Manager
Listed on 2026-07-20
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Business
Client Relationship Manager
Training Orchestra
Training Orchestra is the pioneer and leader of SaaS solutions for training management. We help organizations optimize their training activities.
Our solution is used by more than 600 clients located on most continents, mainly training organizations and HR/Training departments of large companies such as Carrefour, Dell, Schneider Electric, United Airlines, RATP, and the ANSSI.
The only European EdTech recognized as a Strategic Leader in the Fosway 9-grid benchmark and in strong growth, Training Orchestra is constantly looking for new talents to bring their expertise and evolve in an international and innovative environment.
Your Mission- Accompany the client to optimize their use of the software and its adoption by users
- Maximize the added value of the solution for clients, promoting relevant uses and evolutions of the solution
- Perform simple configuration and parameter settings of the solution (creation of documents, reports, etc.)
- Analyze client needs to propose adapted solutions
- Build a strong relationship with clients
- Write intervention reports and follow up on concerned clients
- In collaboration with the account manager in charge of the account, secure client renewals and contribute to the identification of complementary opportunities (upsell)
- Participate in client workshops and exchanges, remotely or on site, during dedicated meetings or events (client club, fair, etc.)
Your strong points:
- A minimum of 3 years of successful experience as a Customer Success Manager, Pre-Sales Engineer, consultant, or project manager at a software publisher, or within a consulting company related to HR software
- Strong interest in IT or previous experience in configuring SaaS solutions
Your main assets:
- Strong client orientation
- Excellent relationship skills and listening ability
- Reactivity and dynamism
- Rigor and sense of organization
- Fluent English required
Based in central Paris in the 8th arrondissement (near Auber - St Lazare), you will work within a small, multicultural team that promotes autonomy and proactivity!
We care about the skill development of our employees to improve their expertise and facilitate their evolution towards strategic positions in France and internationally.
If you are interested, contact us!
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