Senior Call Center Operations Lead
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-05-20
Listing for:
MCI
Full Time
position Listed on 2026-05-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
MCI, a leader in tech-enabled business services, is hiring an Experienced Client Services Manager in Addison, TX. This role focuses on managing client relationships and ensuring consistent service delivery within our contact center. The ideal candidate will oversee key performance indicators and service-level agreements while working closely with internal teams to enhance the customer experience.
To be successful, candidates should have a strong background in client services within a BPO, exhibit excellent communication skills, and be adept at managing multiple accounts while contributing to account growth through data-driven insights.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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